Returns & Exchanges

At Mollies Make & Create NZ, we want you to love your crafting supplies and handmade treasures. If you are not completely satisfied with your purchase, you can return your items within 30 days for a refund or exchange.

Return Process

• 1.
  Contact Us

  Email our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Ensure items are in their original, unused condition and packaging, including a copy of your receipt or proof of purchase.

• 3.
  Ship the Item

  Send your package back to our New Zealand workshop using a tracked courier service to ensure it arrives safely.

• 4.
  Receive Refund

  Once we inspect your returned items, we will process your refund or dispatch your exchange within 5-7 business days.